Recover your forgotten password.
If you have forgotten your password, you can recover it by requesting an SMS with the password to your stored mobile phone number.
We are always there for you
Information on all aspects of HotSpot is available on the following numbers:
Customer service center staff speak both German and English.
In Germany: 0800 3 50 2000 (Freefone))
Abroad: +49 228 939 2000
Speedial in Germany: 50 20 00 (free)
Other mobile networks
in Germany: +49 800 3 50 2000 (Freefone)