Recover your forgotten password.

If you have forgotten your password, you can recover it by requesting an SMS with the password to your stored mobile phone number.

Recover your forgotten password.

Helpdesk

We are always there for you
Information on all aspects of HotSpot is available on the following numbers:
Customer service center staff speak both German and English.

In Germany: 0800 3 50 2000 (Freefone))

Abroad: +49 228 939 2000

Telekom Mobile
Speedial in Germany: 50 20 00 (free)

Other mobile networks
in Germany: +49 800 3 50 2000 (Freefone)